About
Welcome to Petit Maple! We are a family-run business, offering curated luxury hair and skin products at affordable prices.
Our core focus is premium service and items, all at your fingertips. If you need any assistance or have any inquiries, please reach out to thepetitmaple@gmail.com.
Our customers' privacy is of utmost importance to us. We never share, sell or distribute our customers' personal information. Information provided to us is used only to process transaction in our store.
FAQ
SHIPPING
Where do you ship?
- Globally! We offer fast and easy shipping options.
- Enjoy complimentary shipping for all USA orders. International shipping fees vary.
RETURNS/EXCHANGES
What is your standard return policy?
- Merchandise may be returned or exchanged if it is unused, undamaged, and unopened within the original packaging. Returns and exchanges must be made within 30 days of the original order date. The original shipping charge, if any, is not refundable. Customers are responsible for return shipping costs.
- We reserve the right to refuse returns under the following conditions - item is:
- Opened or broken
- A promotional or best value item
- Listed as final sale (i.e. ineligible for refund or exchanges)
- Returned more than 30 days after the shipping date
What is your international return policy?
- Our international return policy allows returns within 90 days of the shipping date. Customers are responsible for return shipping costs. Refunds will be issued upon receipt of the returned merchandise in its original condition.
How do I request a return?
- Email us at thepetitmaple@gmail.com for return/exchange request. Please do not ship out any returns/exchanges without an approved request.
- Upon receiving approval via email, simply include your Packing Slip from your shipment along with the product(s) in a securely sealed package.